Visitor Comments
MEMO
FROM: Anita Gidway, Visitor Services manager
TO: Director’s office
Dr. Thom:
As you know, we have begun providing comment cards for visitors to fill out when they leave the museum. So far we have accumulated 33 cards. I thought you might like to review the comments, which I have sorted by department in the attached spreadsheet. We will continue to monitor this.
AG
| General Comments |
| Fabulously courteous staff |
| Too salty |
| Galleries are crowded — try to control the thongs |
| Unhappy that derelicts are allowed to loiter, litter, and intimidate your visitors freely, but we have to pay |
| This museum is a joke |
| Café Folly |
| SUGGESTIONS |
| Children should eat in a separate, soundproof, closed-off area |
| KUDOS |
| The “chef’s surprise” was larger than I expected |
| Curatorial |
| SUGGESTIONS |
| The Bush Adminstration Wing was so enormous that we could not complete it in a full day, so we missed the rest of the museum. Can anything be done? |
| As one of the most richly endowed cities in America, I found your approach narrow |
| KUDOS |
| We liked the way some objects are presented upside-down |
| Development |
| SUGGESTIONS |
| I was trying to find the Gustave Flaubert Room without success. …you need a system to keep track of donor rooms. A person could be lost in here for days |
| Education |
| SUGGESTIONS |
| Explain how other nations were looted and pillaged to put together your collection. |
| The woman leading the 11:00 tour was behind schedule and tried to out talk the man leading the 11:30 tour. They started going faster and faster, and it was hard to keep up. |
| Exhibition Design/Labels |
| SUGGESTIONS |
| There are lost of typos in descriptions |
| On the third floor, gallery 8, the second panel from the left, paragraph 4, line 6, word 7 there is a typo. I will not be back! |
| Black type on white paper makes the labels hard to read |
| Membership |
| SUGGESTIONS |
| I signed up for a museum membership, but when I went to the Member’s Lounge I was startled to see how literally you take the term “members” |
| Operations |
| SUGGESTIONS |
| Did not like the funhouse mirrors in restrooms. Can we have at least one ordinary mirror? |
| Elevator doors only open from the outside.This seems wrong |
| Loved your exhibit, however it caused heavy feeling in lungs, plus watery eyes and nose. |
| PR and Marketing |
| SUGGESTIONS |
| Do you have a website? I have searched in vain for information about the museum online. |
| Security |
| SUGGESTIONS |
| I was disturbed by the loud alarm every time someone slipped through a nonpublic doorway, and space was a problem when they would rush back out with their large bundles |
| Dammit, give the damned officers the tools they need to keep the damned visitors moving along through the damned galleries!!! Let’s show some discipline!!! Dammit. |
| KUDOS |
| Guards Bert and Ernest were helpful. We lost our camera and they gave us a sketchpad. |
| Store |
| SUGGESTIONS |
| A product in the store got turned on and wouldn’t stop vibrating. This was for a friend |
| The store should sell more books, also little screens, matches, and spoons |
| Visitor Services |
| SUGGESTIONS |
| It would be a great honor to be able to levitate on the 3rd floor, possibly 1 hour a week |
| How about discounts for government personnel and for-profit organizations? |
| Visitor was struck in the rear repeatedly by a gentleman using a wheelchair in the third floor galleries. What is your policy? |
| Hours are too short. Consider adding more minutes |
| Volunteer Services |
| SUGGESTIONS |
| Your information people should be made to eat at the café |
| KUDOS |
| Information desk person Don was cute. What is his home number? |
| Who does your hair? I like it |
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